Accountability

We save taxpayers millions every year
Learn more...

Appraisal Expertise

Top-notch state-certified appraisers
Learn more...

Cutting Edge Technology

Data you won´t find anywhere else
Learn more...

Customer Service

Office wait times less than three minutes
Learn more...

Going Green

Our hybrid fleet saves money and the environment
Learn more...

Certificate of Excellence

In Assessment Administration
Learn more...

Accomplishments Under Property Appraiser Rick Singh, CFA

  • Revitalized the Homestead Exemption fraud investigation department, hiring qualified investigators who streamlined operations and returned more than $550 million* to the tax base.
  • Operated 10% under budget on average every year since 2013, saving $3.4 million* in taxpayer funds.
  • Implemented a hybrid vehicle lease program that will save taxpayers an estimated $1.2 million* over 10 years while improving both employee and constituent safety.
  • Ranked 1st in Florida in terms of both the assessed property value per employee and per budgeted dollar.
  • Created an internal system of checks and balances that upholds the integrity of appraisals and provides greater accountability at all levels.
  • *Figures reported are directly from the Florida Department of Revenue and rounded

  • Built a team of expert appraisers (MAI, SRA, CCIM, Special Magistrates, State-certified residential/general appraisers) that has produced one of the highest state rankings of equity, fairness and accuracy among our peers.
  • Strategically allocated team members to match their areas of expertise, such as offices, industrial locations and "big box" retail sites, to create a more streamlined appraisal process.
  • Improved data accuracy through boots-on-the-ground assessments.
  • Successfully defended 99.5% of our valuations against unlicensed third-party representatives who profit from reduced values.
  • Consistently appraised more commercial property than any other county in Florida, a total of $51.5 billion in value*, which is greater than the total tax roll of 54 of the state’s 67 counties(as a percentage of the total tax roll).
  • Created a culture of continuous learning and development by promoting industry-recognized educational opportunities to our team.
  • *Figures reported are directly from the Florida Department of Revenue and rounded

  • Replacing a 15-year-old appraisal system with new, best-of-breed valuation software.
  • Started a paperless initiative that has reduced our use by approximately 100,000 sheets, saving an estimated $10,000 per year while reducing our environmental impact.
  • Enhanced our popular website, which currently has 8.5 million visits annually, with detailed market analyses, pro-forma reports, multi-language translation and cartographic features.
  • Compiled the latest and highest-resolution aerial imagery of Orange County available not just for our appraisers, but for everyone to access and explore on our website.
  • *Figures reported are directly from the Florida Department of Revenue and rounded

  • Created an array of ways to provide feedback, including door-hangers, online forms, fleet vehicles, written surveys, electronic surveys, direct mail and social media.
  • Consistently reported an average wait time of only 2.5 minutes in our lobby and only 30 seconds on the phone, with a 99.6% customer satisfaction rating.
  • Implemented an outreach program that uses presentations, educational workshops, and signature events with the goal of reaching every constituent in the county.
  • Actively engage residents on Facebook, Twitter, Instagram, YouTube, Snapchat and our monthly Rick Singh Report.
  • Operated satellite offices around the county to help people with their TRIM notices and Homestead applications.
  • *Figures reported are directly from the Florida Department of Revenue and rounded